INFORMATION

SHIPPING NOTICE

SHIPPING RATES CAN BE CALCULATED IN THE CART INDIVIDUALLY

WE OFFER TRACKED SHIPPING ONLY.

PROCESSING OF YOUR ORDER TAKES 1-3 BUSINESS DAYS THEN PACKAGE TAKES 5-7 BUSINESS DAYS TO ARRIVE IN EUROPE AND 6-12 BUSINESS DAYS IN USA WHEN USING PRIORITY SHIPPING AND 2-3 (EUROPE) 4-7 BUSINESS DAYS WHEN USING EXPRESS METHOD.

*IN CASE OF PREORDERS  PROCEDURE OF FULFILLING THE ORDER TAKES FROM 2 TO 3 WEEKS.

IF THE PACKAGE DOESN’T ARRIVE BY THEN WE RECOMMEND CHCECKING WITH YOUR NATIONAL POST OFFICE AS IT COMMONLY HAPPENS THAT IT IS BEING HELD THERE. WHEN YOUR PACKAGE IS STUCK IN TRACKING SYSTEM PROVIDED BY US TRY USING PACKAGE NUMBER IN YOUR NATIONAL POST OFFICE TRACING SYSTEM. ALL PACKAGES ARE REGISTERED

COVID 19

WE SHIP AS USUAL. PLEASE NOTE THAT DELIVERY TIMES TO YOUR COUNTRY MAY VARY DUE TO THE VIRUS.

WRONG DELIVERY ADDRESS

IF YOU ENTER A WRONG OR INCOMPLETE DELIVERY ADDRESS, YOU MUST CONTACT US IMMEDIATELY. WE WILL NOT BE ABLE TO REFUND YOU FOR YOUR ORDER IF IT GETS LOST. IF THE ORDER IS RETURNED TO US, THEN WE WILL OFFER TO REFUND YOUR ORDER (MINUS POSTAGE) OR ASK YOU TO PAY POSTAGE AGAIN TO SEND IT OUT A SECOND TIME WITH THE CORRECT ADDRESS.

UNCLAIMED ITEMS

ORDERS RETURNED TO US MARKED AS 'UNCLAIMED' BY THE POSTAL SERVICE WILL EITHER BE REFUNDED BY REQUEST OR SHIPPED AGAIN WITH AN ADDITIONAL FEE.

NATIONAL POST LINKS

ALL PARCELS ARE SHIPPING WITH NATIONAL MAIL, ONCE THEY LEAVE THE ORIGIN COUNTRY AND ENTER YOUR COUNTRY THEY WILL BE HANDLED BY THE DESTINATION COUNTRIES COURIERS BELOW:

COURIERS AT DESTINATION COUNTRY

REFUND POLICY

YOUR RETURN RIGHT LASTS 14 DAYS. IF 14 DAYS SINCE RECEIEVING YOUR PACKAGE HAVE PASSED WE WONT BE ABLE TO,OFFER YOU A REFUND OR EXCHANGE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

REFUND PROCESS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS. PLEASE BE AWARE THAT IT CAN TAKE AS LONG AS 7 WORKING DAYS FOR A REFUND TO BE PROCESSED BY YOUR CREDIT CARD COMPANY.

CONTACT

ALL COOPERATION  AND CUSTOMER SUPPORT INQURIES PLEASE SEND DIRECTLY TO:

INFO@FULLOFMERCH.COM